ONGOING SUPPORT & MAINTENANCE
AIRGAP LLM's ongoing support provides continuous improvement, maintenance, and guidance for private AI deployments. This includes system monitoring, retrieval quality optimisation, knowledge base updates, model upgrades, and regular performance reviews — ensuring your local LLM deployment continues to deliver value for your Melbourne-based organisation.
We provide ongoing support, improvement, maintenance, and guidance as the system is used in real internal workflows. Private AI systems need continuous attention to maintain retrieval quality and operational effectiveness.
WHAT'S INCLUDED
SYSTEM MONITORING
Continuous monitoring of system health, response quality, and infrastructure performance.
RETRIEVAL OPTIMISATION
Regular tuning of search quality, embedding models, and retrieval pipelines to improve answer accuracy.
KNOWLEDGE BASE UPDATES
Ingestion of new documents, removal of outdated content, and re-indexing as your document corpus evolves.
MODEL UPGRADES
Evaluation and deployment of improved open-source models as they become available, keeping your system current.
FREQUENTLY ASKED QUESTIONS
What does ongoing support include?
AIRGAP LLM's ongoing support includes system monitoring, retrieval quality optimisation, knowledge base updates, model upgrades, troubleshooting, and regular performance reviews. We ensure your private AI deployment continues to deliver value as your organisation's needs evolve.
How often are systems updated?
Update frequency depends on your needs. AIRGAP LLM performs regular knowledge base refreshes, periodic model updates as improved open-source models become available, and immediate response to any system issues. Most clients receive monthly optimisation reviews.
Can support be scaled as our usage grows?
Yes. AIRGAP LLM's support scales with your deployment. As your organisation adds more documents, users, or use cases, we adjust the system configuration, infrastructure, and support level accordingly.
Ready to Deploy Private AI?
Get in touch to discuss how AIRGAP LLM can help your organisation deploy private AI systems with full data control.
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